Bangalore: The Indian BPO sector, which started as $1.6 billion market has seen a CAGR of 31 percent and will cross the $14.7 billion mark by end of 2010, said Nasscom president Som Mittal, inaugurating the 12th edition of the Nasscom BPO Summit on June 9.
“Though the Indian BPO business is growing, we have to overcome hurdles to create a right talent pool and infrastructure. Earlier, BPOs were concentrated in Tier I cities, however now they have realized the potential available in domestic market and are at aiming smaller cities,” he added.
Further, he said, as Indian industry was witnessing huge demand from overseas clients, BPO had now transformed from just a support business to a value enhanced end-to-end solution.
Nasscom chairman Harsh Manglik said: “Earlier, companies were looking at India as a cost effective destination with a huge English speaking population, now that is changing.” According to Nasscom, BPO business accounts for 25 percent of country’s IT exports, has presence in 50 cities in the country and provides employment for 4.5 million people.